WI‑FI TROUBLESHOOTING
Fix common Wi‑Fi problems
Start with the symptom you see. Each guide uses plain-language steps to help you get connected again.
Connected, but no internet
Your device shows Wi‑Fi, but websites and apps will not load.
Wi‑Fi keeps disconnecting
Find the cause of recurring dropouts on phones, laptops, and TVs.
Internet is slow
Work out whether your speed issue is Wi‑Fi, your router, or your provider.
Weak signal or dead zones
Improve coverage in distant rooms, upstairs spaces, and thick-walled homes.
Not sure where to begin? If every device is offline, restart
your modem and router. If only one device is affected, forget the Wi‑Fi network
on that device and reconnect.